CRM Conversational Bot using IBM Watson

Priyesh Pankhania, BSc Business Information Systems
This project will aim to look at the overall practicality of designing & developing a chatbot to assist in a customer relationship management scenario. For this project to be feasible, a customer will engage in dialogue (natural language) with the chatbot this will allow the the chatbot to acknowledge what is being said by the customer via the system which is already in place for it do so, or manipulate the system in order to add specific terms so that the chatbot can recognise and acknowledge them in an effective fashion.

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